Order Cancellations

Due to the nature of our Curated Furniture Collections, orders begin processing shortly after purchase.

Cancellation requests may only be considered if submitted before supplier fulfillment has begun.

Once inventory has been allocated, ordered from suppliers, or entered production, cancellations are no longer possible.

To request a cancellation, please contact:

support@theinterioratelier.ca

with your order number as soon as possible.

Submission of a cancellation request does not guarantee approval.

Final Sale Policy

All Curated Furniture Collections are considered custom, made-to-order purchases and are final sale.

Because furnishings are sourced specifically for each order, we do not accept returns, exchanges, or refunds except where required by applicable law or where a verified manufacturing defect or shipping damage claim has been approved.

Returns

We do not accept returns for:

• Change of mind

• Style preference

• Colour preference

• Room fit concerns

• Measurement errors

• Access limitations

• Delayed project timelines

• Buyer’s remorse

• Incorrect product selection by the client

Because each collection is sourced and fulfilled specifically for your order, returned merchandise cannot be accepted.

Exchanges

We do not offer exchanges on Curated Furniture Collections or individual items within a collection.

If an item arrives damaged or contains a verified manufacturing defect, we will work with the manufacturer to determine an appropriate resolution in accordance with the applicable warranty.

Refunds

Refunds are not available for:

• Change of mind

• Design preference

• Delivery delays outside our control

• Incorrect measurements

• Access restrictions

• Project timeline changes

• Products that have been delivered and accepted

Any approved refund, where applicable, will be processed using the original method of payment.

Shipping, delivery, transportation, storage, and service fees are non-refundable once services have been performed.

Customer Measurement Responsibility

Clients are solely responsible for confirming that all furnishings will fit within their intended space before purchase.

We strongly recommend verifying:

• Room dimensions

• Doorway widths

• Hallway clearances

• Staircase access

• Elevator access (where applicable)

• Delivery pathways

The Interior Atelier does not verify measurements, perform site visits, or assess room suitability for Curated Furniture Collections.

Orders cannot be cancelled, returned, refunded, or exchanged due to sizing, access, or fit issues.

Shipping Damage Claims

Please inspect all deliveries carefully before signing carrier documentation.

At the time of delivery:

• Inspect all packaging for visible damage.

• Note any concerns on the carrier's delivery paperwork.

• Take photographs of any visible damage before accepting delivery.

If concealed damage is discovered after unpacking, you must notify us within 48 hours of delivery.

Claims submitted after 48 hours may not be eligible for review.

To submit a damage claim, please email:

support@theinterioratelier.ca

and include:

• Order number

• Description of the damage

• Photographs of the product

• Photographs of the packaging

• Both close-up and wide-angle images

Manufacturing Defects & Warranty Claims

Manufacturer defects are covered under the individual warranty provided by the product supplier.

Examples of manufacturing defects may include:

• Structural instability

• Faulty stitching

• Mechanism failure

• Cracked frames

• Significant finish defects beyond normal material variation

Natural characteristics of materials are not considered defects, including:

• Wood grain variation

• Colour variation

• Stone veining

• Leather markings

• Fabric dye lot variation

• Minor variations inherent to handcrafted products

Warranty coverage varies by manufacturer and product category.

The Interior Atelier acts as a liaison between the client and manufacturer for approved warranty claims.

Warranty approval remains subject to the manufacturer's review and policies.

What Is Not Covered

The following are not covered under warranty and are not eligible for returns, refunds, exchanges, or replacements:

• Improper assembly

• Improper installation

• Client-caused damage

• Contractor-caused damage

• Normal wear and tear

• Accidental damage

• Pet damage

• Misuse or neglect

• Environmental damage

• Incorrect measurements

• Room fit issues

• Access limitations

• Preference changes after purchase

Questions?

If you have questions regarding cancellations, returns, refunds, warranty coverage, or product concerns, our team is happy to assist.

Email: support@theinterioratelier.ca

We aim to respond to all inquiries within 1–2 business days.

Thank you for choosing The Interior Atelier. We are honoured to be part of your home and appreciate the trust you place in us to help create a beautifully curated space.