Customer Support
We're here to help make your experience with The Interior Atelier as seamless as possible. Whether you have questions about a product, an order, delivery, returns, or care instructions, our team is ready to assist.
How Can We Help?
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Need more information before purchasing?
We're happy to help with:
Product dimensions and specifications
Material and finish details
Fabric options and samples
Product availability
Styling recommendations
Compatibility with your space
Contact us before placing your order, and we'll help you make an informed decision.
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If you've already placed an order and need assistance, please have the following information available:
Order number
Full name used on the order
Email address associated with the purchase
We can assist with:
Order status updates
Shipping and delivery inquiries
Product questions
Warranty requests
Damaged or defective items
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Many of our products are made to order and may require additional production time before shipping.
For shipping inquiries, we can help with:
Estimated lead times
Delivery scheduling
Freight and white-glove delivery information
Tracking updates
Delivery preparation requirements
Please note that delivery timelines are estimates and may vary based on manufacturer schedules, carrier availability, and other factors outside our control.
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We want you to be confident in your purchase.
Return eligibility varies depending on the product type.
Generally:
Stock items may qualify for return within the applicable return period.
Custom, made-to-order, and personalized items are typically non-returnable.
Products must be returned in original condition and packaging where applicable.
For full details, please review our Return Policy.
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If your order arrives damaged, please notify us within 48 hours of delivery.
To help us resolve the issue quickly, please provide:
Your order number
Photos of the product
Photos of the packaging
A description of the damage
Our team will review the claim and work toward an appropriate resolution as quickly as possible.
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Proper care helps preserve the beauty and longevity of your furniture.
If you have questions about:
Wood care
Upholstery cleaning
Leather maintenance
Stone protection
General product maintenance
Please contact our team for guidance specific to your product.
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Can I cancel my order?
Orders may be cancelled before production or shipment begins. Once a custom or made-to-order item enters production, cancellation may not be possible.
Do you offer design assistance?
Yes. Our team can provide product guidance and styling recommendations. For comprehensive interior design services, please visit our Design Services page.
Can I request fabric or finish samples?
Where available, samples may be offered to help you make a confident selection. Contact us for availability.
Do you ship across Canada?
Yes. Shipping availability varies by product and location. Contact us for delivery options in your area.
How do I track my order?
Once your order ships, tracking information will be provided when available.
Need to contact Customer Support
Need assistance with an order?
Our Commitment
At The Interior Atelier, we believe that exceptional service extends beyond the purchase. We're committed to providing thoughtful support, transparent communication, and a customer experience that reflects the same level of care and craftsmanship found in every product we offer.