Delivery Journey

After your order is placed, supplier inventory is confirmed and fulfillment begins.

Day 0

• Order confirmation email sent.

Within 2 Business Days

• Order processing begins.

• Supplier inventory is confirmed.

Within 1–2 Weeks

• Products ship according to supplier lead times.

Delivery Scheduling

• Once your furnishings arrive at the local delivery terminal, the carrier will contact you directly to schedule a delivery appointment.

Please note that lead times are estimates only and may vary due to supplier availability, transportation schedules, weather conditions, or other factors outside our control.

Scheduling Your Delivery

Once your order reaches the local delivery terminal:

• The delivery carrier will contact you directly.

• You must confirm a delivery date and time.

• Someone 18 years of age or older must be present to receive and sign for the delivery.

• Delivery appointments are subject to carrier availability.

Please ensure clear access to your home, driveway, and entry points prior to the scheduled delivery date.

Delivery Readiness

To ensure a successful delivery experience, clients should complete the following prior to their scheduled delivery date:

• Measure all doorways, hallways, staircases, elevators, and entry points.

• Confirm adequate clearance for all furnishings.

• Clear pathways throughout the home.

• Remove existing furniture if necessary.

• Remove fragile décor and valuables from surrounding areas.

• Empty the room where furnishings will be placed.

• Secure pets during delivery.

• Ensure someone 18 years of age or older is available to accept delivery.

Delivery delays or failed delivery attempts resulting from site readiness issues may result in additional carrier fees.

Access & Entry Requirements

Clients are responsible for confirming that all furnishings can safely fit through doorways, hallways, stairwells, elevators, and any other access points prior to delivery.

The Interior Atelier does not verify access conditions, room measurements, or space suitability before purchase.

If delivery cannot be completed due to access limitations, inaccurate measurements, obstructions, or site conditions, any resulting re-delivery, storage, transportation, or return fees will be the responsibility of the client.

Orders cannot be cancelled, returned, exchanged, or refunded due to access limitations or sizing issues.

Room Placement Delivery Service

Our standard delivery service includes:

• Delivery into your home

• Placement of furnishings in the room you designate

• Light positioning of furniture

• Removal of packaging materials and cartons

Unless otherwise stated on the product listing, assembly, installation, wall mounting, electrical work, and fixture installation services are not included.

We recommend arranging qualified professionals if additional installation services are required.

Delivery Inspection & Acceptance

Before signing delivery paperwork, please carefully inspect your order.

Confirm:

• All pieces have been delivered.

• Quantities match your order confirmation.

• Items have been placed correctly.

• No visible damage is present.

If visible damage is discovered:

• Photograph the damage immediately.

• Clearly note the damage on the carrier's paperwork before signing.

• Notify The Interior Atelier within 48 hours.

Failure to document visible damage at the time of delivery may result in denial of freight claims.

Once packaging has been removed and delivery documents have been signed, the shipment is considered accepted.

Post-Delivery Inspection

After delivery, please inspect all furnishings within 48 hours.

We recommend reviewing:

• Product finishes

• Fabric and upholstery condition

• Structural stability

• Product completeness

• Overall condition

If concealed damage is discovered, contact us within 48 hours of delivery.

Email:

support@theinterioratelier.ca

Include:

• Order number

• Description of the issue

• Clear photographs

• Both close-up and wide-angle images

Claims submitted after 48 hours may not be eligible for review.

Installation & Product Care

If additional assembly or securing is required:

• Follow all manufacturer instructions carefully.

• Ensure furnishings are level and properly secured.

• Use qualified professionals when appropriate.

Improper assembly or installation may void applicable manufacturer warranties.

The Interior Atelier is not responsible for damage resulting from improper assembly, installation, modification, or misuse.

Multiple Shipments

Some collections may arrive in multiple shipments due to supplier locations, inventory availability, or carrier logistics.

Tracking information will be provided when available.

Multiple shipments do not constitute a partial order issue and are considered part of the normal fulfillment process.

Additional Delivery Charges

Additional charges may apply in certain circumstances, including but not limited to:

• Missed delivery appointments

• Failed delivery attempts

• Re-delivery requests

• Storage fees

• Weekend delivery requests

• Special access requirements

• Remote delivery locations

• Carrier surcharges beyond our standard service area

Any applicable fees will be communicated whenever possible before being processed.

Delayed Delivery Requests

If you anticipate scheduling conflicts, renovations, construction delays, or occupancy changes, please contact us before placing your order.

Limited short-term storage options may be available depending on product availability and warehouse capacity.

Additional storage fees may apply.

If delivery cannot be scheduled within 30 days of notification that the order is ready for delivery, additional storage fees may be charged and order accommodations cannot be guaranteed.

Non-Refundable Shipping Charges

Once an order has shipped, all delivery, transportation, and shipping-related charges become non-refundable.

This includes orders involving approved warranty claims, shipping damage claims, delivery refusals, failed delivery attempts, or other post-shipment issues.

Shipping and delivery fees cover transportation services performed by third-party carriers and are therefore non-refundable once those services have commenced.

Questions?

If you have questions regarding shipping, delivery scheduling, or product condition upon arrival, our team is here to help.

Email: support@theinterioratelier.ca

We aim to respond to all inquiries within 1–2 business days.

Thank you for choosing The Interior Atelier. We are honoured to be part of your home and look forward to helping bring your space to life.